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FAQ

Products

What ingredients do you not include?

We pride ourselves on creating products without toxic ingredients. We do not contain any of the following: Parabens, Phthalates, PEGs, Ethanolamines, Synthetic Fragrances, Formaldehydes, BHT, BHA, Alcohol, DEA, Sulfate Detergents, Silicones, Synthetic Dyes, Aluminum Powder, and Animal Derived Products.

 

Is ESW Beauty cruelty-free?

Yes! We are certified by both Leaping Bunny and PETA as a cruelty-free beauty brand. This means none of our products are, or ever will be, tested on animals.

 

Is ESW Beauty vegan?

Yes! Our mask serum and fabric do not contain any animal derived ingredients. Instead, we use only natural ingredients for the best skin benefits.

 

Where can I find ingredient lists and instructions for each product?

On the bottom of each product’s page, we provide a graphic that illustrates a step-by-step tutorial of how to use your mask. You can also find a comprehensive list of all our ingredients and an informative chart that highlights our main ingredients' benefits!

Shipping

What are your shipping options?

We offer shipping services through UPS and USPS for your convenience! All U.S customers have the option for free 1-3 day shipping with orders over $35. If less than that, the domestic shipping price is dependent on your location and preferred shipping service. For our Canadian customers, shipping begins at $11.08 for USPS First Class.

 

How quickly will my order ship out?

Once your order is placed, your package will be made and shipped out the next business day. Our business operates from Monday-Friday, so all orders placed over the weekend will be sent out the following Monday.

Depending on your chosen shipping option, your parcel can take anywhere from 3-7 days for U.S customers and 7-21 days for Canadian customers to arrive. We ship from the East Coast and once you begin checkout, you will receive a shipping estimate for your location.

 

Do you offer free shipping?

Yes! All U.S customers qualify for free shipping on all orders over $35.

 

Do you ship internationally?

We currently only ship to the U.S and Canada. However, we are looking to expand to other countries soon! Email us at hi@eswbeauty.com to request we add your location to our supply list.

For our Canadian customers, unless otherwise specified, you are responsible for estimating and covering any duties, taxes, fees and/or other costs associated with your shipment.

Return Policy

Can I return products from my order?

Yes! If for any reason you were unsatisfied with your order, we offer free returns. Please contact help@eswbeauty.com with your order reference number to return your product.

Wholesale

Do you offer wholesale for your products?

Yes! If you’re interested in purchasing our products wholesale for your business, you can find our request form on our website through Faire.

We offer our wholesale buyers risk-free purchasing by offering free returns on all wholesale orders. We also offer $100 off your first wholesale purchase through Faire and NET 60 terms for stress-free payments.

For any further wholesale questions, please contact us at sales@eswbeauty.com

Collab

How can I collaborate with you on social media?

We are so excited to work with you! You can find us on Instagram and TikTok @esw.beauty. You can also email our marketing team directly at collab@eswbeauty.com

More questions?

We’re here to help you! For any further questions or help with your order, please contact help@eswbeauty.com